Refund policy
Free shipping is provided for returns in the United States and Canada. Customers returning or exchanging from other countries must purchase a shipping label from their preferred carrier.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Packaging and materials must be un-damaged. You’ll also need your order number. If anything is received in damaged condition, VeloVetta may deny a refund or charge a fee.
To start a return, from our website at velovetta.com go to menu > Returns and Exchanges. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Accepted returns that meet all aspects of this policy will have the item purchase price refunded.
You can always contact us for any return question at billing@velovetta.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the exchange, store credit or refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
